Frequently Asked Questions
Question: What do I do if I’m experiencing difficulties placing an online order and checking out?
Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage.
Question: How do I print my email voucher?
Answer: Your voucher will arrive by email as a PDF attachment. Please open the PDF attachment and print it, the quality of the print finish will be determined by the print specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Gift Vouchers can be mailed 1st class in an A5 branded envelope for £5.45
- Gift Vouchers can be mailed 1st class in a gift voucher box for £8.45
Question: Can I have a VAT receipt for my purchase?
Answer: You will receive a VAT receipt as part of your order confirmation, in the event you need something more specific please contact us.
Question: I’ve received my voucher and there is a mistake on it, can I get it amended?
Answer: Yes please contact us, we can amend or reissue your voucher.
Question: I’ve lost my voucher, can I still make a booking?
Answer: Vouchers can be retrieved from the system and reissued, but please contact us as this is solely at the discretion of the manager on duty at the time of the query.
Question: Can I extend or refund my voucher?
Answer: Unfortunately vouchers cannot be extended or refunded.
Question: I have only part used my voucher, can I carry forward the balance?
Answer: Experience vouchers are for a single transaction, monetary vouchers can be part redeemed, the balance will be carried forward to use at a later date.
Question: How do I redeem my voucher?
Answer: Prior booking is essential please contact us on the following numbers: Holiday Inn Dover 01304 821230. Clifton Hotel Folkestone 01303 851231. Holiday Inn Express Canterbury 01227 865000 or Leaf Hotels Group 01304 821230.